Frequently Asked Questions

Everything you need to know about your next favorite piece.

What materials are used in Nova's Jewellery?

We use premium materials including 18k gold plating, 925 sterling silver, and ethically sourced gemstones to ensure lasting brilliance and durability.

How should I care for my jewellery?

To maintain shine, avoid contact with perfumes, lotions, and water. Store your pieces in the provided microfiber pouch or a cool, dry place when not in use.

Do you offer international shipping?

Yes, we ship worldwide. Delivery times vary by location, typically ranging from 5 to 12 business days for international orders.

What is your return policy?

We offer a 30-day return window for all unworn items in their original packaging. Please note that for hygiene reasons, earrings cannot be returned.

Is your jewellery hypoallergenic?

Yes, all our pieces are lead and nickel-free, making them safe and comfortable for those with sensitive skin.

How can I track my order?

Once your order is dispatched, you will receive an email with a tracking number and a link to monitor your package's journey in real-time.