Returns & Exchanges
At Nova's Jewellery, we want you to be completely enchanted by your purchase. If you are not entirely satisfied, you may return or exchange your items within 30 days of delivery provided they are in their original, unworn condition.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Prepare the Package
Securely place your jewellery in its original branded packaging and include the packing slip to ensure a smooth identification process.
Ship the Items
Affix the prepaid shipping label provided via email to your parcel and drop it off at any authorized courier location.
Receive Your Refund
Once our quality control team inspects the return, your refund or exchange will be processed within 5-7 business days to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing